Dynamics 365 Explained
The Dynamics line of products are built to enable small to enterprise organizations to be as efficient as possible with Sales and Marketing, Service, Finance, and Supply Chain.
The Dynamics Products come in two basic flavors. Enterprise and SMB (Small-Medium Business)
Enterprise
The Enterprise products are sold in Modules based on different business functionality. These modules can be bought individually with a discounted pricing model when multiple modules are purchased. All of the modules have built in integration with each other and with Microsoft 365 to create a connected Enterprise solution across your whole organization.
Service: Exceed customer expectations by delivering exceptional service on any channel.
Customer Data Platform: Analyze your customer data using generative AI to discover new insights and personalize customer experiences.
Sales: Core sales force automation and Microsoft 365 integration
Commerce: Delivers a comprehensive omnichannel solution that unifies back-office, in-store, call center, and digital experiences.
Supply Chain: Scalable, composable, secure, and streamlined solution for an intelligent supply chain.
HR: Connects people and operations data to help you optimize workforce costs and take care of your employees.
Finance: An intelligent, automated, and trusted core financial management solution.
Project Management: Get the visibility, collaboration, and agility needed to drive success across your project-centric business
Marketing: Elevates customer experiences, allowing you to orchestrate personalized journeys across all touchpoints to strengthen relationships and earn loyalty.
Small to Medium Business
For the Small to Medium businesses Dynamics 365 offers the Business Central Product. This is an all in one ERP system that includes capabilities for Financials, Sales, Project Management, Supply Chain, Service Management, Warehouse Management and Manufacturing. Built on the Microsoft Dataverse platform Business Central is fully integrated with Microsoft 365. Licensing for Business Central comes in 2 flavours Essentials and Premium. The included components can be seen in the chart Below.
The Version of Dynamics that you ultimately choose will depend on the size and complexity of your organization and which solution ultimately suits you best.
If you have any questions please feel free to reach out.